BuildZero1. Contract and operator
These terms form an agreement between the person or business accepting them (“Client”, “you”) and Ruan Groenewald trading as Build0, registration number Not applicable – sole proprietor, at 145 5th Avenue, Belmont Park, Kraaifontein, Cape town, 7570 (“BuildZero”, “we”, “us”). Contact: legal@build0.co.za.
By creating an account, ordering a service or using BuildZero, you confirm that you are at least 18, have legal capacity and, where acting for a business, are authorised to bind that business. If mandatory consumer law applies, these terms operate subject to those rights and do not unlawfully waive them.
2. The service
BuildZero provides access to a structured website editor, template renderer, hosting, media storage, publishing, lead inbox and related tools. It is not a free-form website design platform, accounting service, payment provider, professional adviser, marketing guarantee or emergency communication service.
Features, limits, templates and infrastructure may change as the product develops. We will not materially remove a paid core service during a paid period without reasonable notice or a lawful remedy where required.
3. Licence—not sale
While your account is active and paid, BuildZero grants you a limited, revocable, non-exclusive, non-transferable and non-sublicensable licence to use the editor and publish the permitted number of websites for your own business. No ownership in the platform is transferred.
You may not copy, reverse engineer, scrape, frame, resell, white-label, sublicense, reproduce or create a competing service from the editor, templates, source code, design system, database structure or BuildZero materials, except to the limited extent a restriction is prohibited by law.
4. BuildZero intellectual property
BuildZero and its licensors retain all rights in the software, editor, templates, reusable layouts, visual system, documentation, know-how, workflows, BuildZero branding, improvements and platform-generated components. A client pays for access and service, not ownership of this technology.
Feedback may be used to improve the service without payment or restriction, provided we do not publicly identify you without permission.
5. Client content and data
As between BuildZero and the Client, the Client retains its rights in original text, logos, photographs, business information and other material it supplies (“Client Content”). Declaring personal information or Client Content to be BuildZero property would be inconsistent with the service relationship and privacy responsibilities; these terms therefore protect BuildZero through licence and control of the platform instead.
You grant BuildZero a worldwide, non-exclusive, royalty-free licence for the term of the service and reasonable backup period to host, store, copy, resize, transform, transmit and display Client Content solely to provide, secure, support and improve the service. Public marketing use of an identifiable client’s content requires separate permission.
You warrant that you own or have permission to use Client Content, including images of people, properties, logos, testimonials and third-party work, and that it is accurate, lawful and not misleading. You remain responsible for backups of irreplaceable original material.
6. Client business and visitors
BuildZero is not a party to quotations, contracts, work, warranties, payments or disputes between a Client and its customers. The Client is solely responsible for licences, registrations, qualifications, quotations, pricing, safety, workmanship, tax, insurance, consumer obligations, advertising claims and delivery of its trade services.
The Client is generally the responsible party under POPIA for leads collected through its website and must use them lawfully, keep them secure and honour data-subject rights. BuildZero acts as an operator to provide the platform, as further described in the Privacy Policy.
7. Accounts and security
You must provide accurate account information, use strong unique credentials, restrict access to authorised people and notify us promptly of compromise. Activity under your account is treated as authorised unless you have notified us and we have had a reasonable opportunity to respond.
8. Fees, renewals and non-payment
Fees, billing intervals, included limits and taxes are those shown in an accepted order, pricing page or written proposal. Fees are payable by the due date and are non-refundable except where these terms, the order or applicable law provides otherwise.
If payment is overdue, we may restrict editing, prevent new publishing, pause or unpublish a website, and ultimately terminate the service after reasonable written notice and an opportunity to remedy. Where section 14 of the Consumer Protection Act or another mandatory rule applies, cancellation for material breach will occur only after the required notice and remedy period, including the applicable 20-business-day period where required. We may restore service after overdue amounts and reasonable reconnection costs are paid.
We may change future renewal pricing on reasonable advance notice. Continuing after the effective renewal date constitutes acceptance where permitted by law; mandatory cancellation rights remain unaffected.
9. Suspension and takedown
We may immediately restrict or suspend access where reasonably necessary to address an urgent security threat, fraud, malware, unlawful activity, material infringement, danger, court or regulator instruction, misuse of infrastructure or risk to other users. For other material breaches—including non-payment—we will ordinarily give notice and a reasonable opportunity to remedy where practicable and legally required.
Suspension can include disabling login, editing, forms, public access or a particular site. A paused or removed site does not entitle the Client to continue using the editor or template outside BuildZero. We are not obliged to host content indefinitely after suspension or termination.
10. Acceptable use
You may not use BuildZero for deceptive, defamatory, discriminatory, obscene, violent, malicious, privacy-invasive or unlawful content; impersonation; intellectual-property infringement; unsolicited communications; credential theft; malware; excessive automated traffic; unauthorised data collection; or activity that threatens the service or another person.
BuildZero may investigate complaints and request evidence of identity, permissions, licences or lawful processing. We may preserve information where reasonably necessary for disputes, fraud prevention or legal compliance.
11. Availability and third parties
We aim to provide a reliable service but do not promise uninterrupted or error-free operation. Maintenance, internet failures, suppliers, attacks and force-majeure events may affect availability. Core infrastructure currently depends on third-party services for authentication, storage, hosting, email and related operations.
SEO tools help search engines understand a site but do not guarantee indexing, rankings, traffic, leads or sales. Client reputation, competition, content, reviews and search-engine decisions remain outside our control.
12. Termination and data retrieval
You may end the service in accordance with the applicable plan, order and mandatory cancellation rights. After termination, public sites may be taken offline and editor access ends. On written request made promptly after termination, we may provide a reasonable export of available Client Content in a format we select, subject to unpaid amounts, technical feasibility, privacy and law.
Unless a longer period is legally required or agreed, we may delete Client Content after a reasonable retrieval period, currently intended to be approximately 30 days, with residual copies disappearing through ordinary backup cycles. We may retain records needed for law, tax, security, fraud prevention or disputes.
13. Warranties and liability
BuildZero will provide services with reasonable care and skill. Except for express commitments and rights that cannot lawfully be excluded, the service is provided on an “as available” basis without guarantees about uninterrupted availability, fitness for a particular business result, search ranking, revenue or third-party conduct.
To the maximum extent permitted by law, neither party is liable for indirect, special or consequential loss, lost profit, lost opportunity or loss caused by the other party’s unlawful content or business performance. BuildZero’s aggregate liability arising from the service is limited to the fees paid for the affected service during the six months preceding the event. These limits do not exclude liability that cannot lawfully be limited, including liability arising from fraud, wilful misconduct, gross negligence where prohibited, or mandatory consumer rights.
14. Indemnity
To the extent permitted by law, the Client indemnifies BuildZero against third-party claims, regulatory consequences and reasonable costs arising from Client Content, the Client’s trade services, unlawful collection or use of leads, infringement, misleading claims or breach of these terms, except to the extent caused by BuildZero’s own unlawful conduct.
15. Notices and changes
Operational notices may be delivered to the account email, dashboard or website. Legal notices to BuildZero must be sent to legal@build0.co.za. You must keep contact details current.
We may amend these terms for legal, security, supplier or product reasons. Material adverse changes will receive reasonable notice. Changes do not retrospectively remove accrued mandatory rights.
16. Governing law and disputes
South African law governs these terms. The parties should first attempt in good faith to resolve a dispute through written notice and reasonable discussion. Subject to mandatory consumer forums and jurisdiction, South African courts have jurisdiction. Nothing prevents urgent relief for security, confidentiality or intellectual-property harm.
17. General
If a provision is unenforceable, it will be limited or severed without invalidating the remainder. A failure to enforce is not a waiver. You may not transfer the agreement without our written consent; we may transfer it with the business or service subject to applicable law. These terms, the Privacy Policy, accepted order and expressly incorporated documents form the agreement.